Privacy Policy

Astro Capital Finance Pty Ltd, Service Providers and other entities referred to in this document (collectively referred to as ‘us, ‘we’, ‘our’) collecting, holding and disclosing personal and credit related information about you.

Privacy Protection

We are committed to protecting your personal information. This policy outlines how we manage the personal information, including credit-related details, that we collect.

We ensure your data is used only for its intended purpose or as permitted by law, and we prioritise its protection to maintain your confidence in our practices.

Our commitment aligns with the Australian Privacy Principles (APPs), Part IIIA of the Privacy Act, the Privacy (Credit Reporting) Code 2014, and all relevant laws.

Personal Information

When we refer to personal information, we mean any data from which your identity can be reasonably determined. This may include specific details or opinions about you that are directly or indirectly linked to your identity.

The personal information we maintain may encompass a wide range of details, including your name, contact information, date of birth, or any other information that allows us to identify you. Additionally, the personal information we hold may include credit-related information, such as credit history, credit ratings, or details regarding your financial interactions and obligations.

We are committed to handling all personal information responsibly and in compliance with legal and regulatory requirements.

Credit Related Information

Credit information includes your identity, the type, terms, and maximum amount of credit provided, repayment history, overdue payments, default information, new arrangements, serious credit infringements, court proceedings, insolvency, and publicly available information. It also includes credit eligibility information, such as reports from credit reporting bodies and insights derived from them.

We use credit-related information to assess your finance eligibility. This information is typically exchanged between credit and finance providers and credit reporting bodies.

Personal information we may collect includes your name, date of birth, address, account details, occupation, and other identifiers. When using our website or mobile apps, we may gather details such as location, IP address, device information, visit timestamps, pages viewed, and third-party site interactions, often via cookies (see our Website Terms of Service at astrocapital.com.au/terms-of-service).

If applying for finance or providing a guarantee, we may collect details about dependants, cohabitants, address history, employment, income, and expenses. For insurance products, we may gather information on insured items, beneficiaries, and your health or lifestyle, with your consent.

Collection of Personal Information

We collect personal information to assess and manage your finance applications, confirm your identity, contact you, manage risks, and meet legal requirements. We may also use your information for direct marketing, relationship management, and offering additional products or services.

Whenever possible, we collect personal information directly from you. We may also obtain it from public sources, social media, third parties, credit reporting bodies, brokers, employers, accountants, or lawyers.

Use of Personal Information

Astro Capital Finance Pty Ltd may disclose your personal information to a variety of parties for different purposes. This includes, but is not limited to:

• Those who introduced or referred you to us: This could be an individual, broker or organisation that facilitated your initial contact or application with us.
• Our agents, contractors, or service providers: These entities assist us in carrying out our functions and activities, such as processing applications, conducting assessments, and providing customer service.
• Any person or organisation that assists us in identifying, preventing, or investigating fraud, unlawful activity, or misconduct (or suspected instances thereof): This ensures the security and integrity of our operations and the safety of its customers.
• Any person or organisation who may provide information to support your application: This may include your employer, referees, or other individuals who can provide relevant information to substantiate your application.
• Other credit providers: To facilitate a comprehensive assessment of your creditworthiness and to ensure accurate credit reporting.
• Any person or organisation who may provide services in relation to the loan such as insurers, insurance brokers, solicitors, conveyancers and their agents.
• Any person associated with this application or the proposed loan account: This could include joint borrowers, account holders, guarantors (including intending guarantors), or parties offering (or intending to offer) security for the loan.
• Our related entities: This encompasses our affiliated companies and subsidiaries that may require access to your personal information to fulfil their roles.
• Any person or organisation in relation to law enforcement, regulatory and government bodies.

By understanding the scope of these disclosures, you can better appreciate how your personal information is managed and protected. If you have any concerns or require further clarification, please do not hesitate to contact us directly.

Credit Reporting
We exchange credit-related information to assess and manage finance applications. If you act as a guarantor, we may also obtain a credit report about you. This information may be stored securely in electronic or paper form, including cloud servers, which may be located outside Australia.

We may access credit eligibility data, publicly available information, and details of serious credit infringements from credit reporting bodies. By law, we must notify you of how we use your credit-related information, and you can request these details in an alternative format.

We share credit-related information with reporting bodies to confirm identity, assess creditworthiness, manage finance, and evaluate guarantor capacity. This can include loan details, repayment history, or serious infringements like fraud. If payment obligations are unmet or a serious infringement occurs, this may be disclosed to credit reporting bodies.

You have the right to access or correct your credit-related information. Credit reporting bodies may use this data for pre-screening credit offers, but you can opt out. If you suspect fraud, credit reporting bodies must suspend use or disclosure of your data for 21 days upon notification.

For more details, contact:

• Equifax Pty Ltd – www.equifax.com.au
• Illion Australia Pty Ltd – www.illion.com.au
• Experian Australia Credit Services Pty Ltd – www.experian.com.au

Video Conferencing

Astro Capital Finance Pty Ltd may contact you via video conference to confirm the information provided in your loan application. You acknowledge that this interaction will be recorded and retained as an official record and failure to verify information may impact your ability to obtain credit with us.

Complaints 

If you are unhappy with how we handled your personal information or our compliance with privacy laws, contact us at loans@astrocapital.com.au. We will acknowledge your complaint within seven days and aim to resolve it within 30 days.

If dissatisfied with our response, you may contact:

Privacy Commissioner via www.oaic.gov.au or 1300 363 992

Further Details

For details about how we manage your personal or credit-related information, contact us directly.

Our policies are regularly updated to reflect changes in technology, law, and market practices. Updates will be posted on our website.

You can request this policy in an alternative format by calling 1300ASTRO1 or emailing loans@astrocapital.com.au.